Returns and Exchanges are only allowed if the product you purchased doesn’t match the item in the order confirmation or if it has a genuine quality/manufacturing defect. We reserve the right not to accept return of products which
(i) we believe are being returned after use, or
(ii) are damaged (except where the return is on account of damaged goods having been delivered to you). Refunds (if any) will be processed only once we have inspected the condition and quality of the goods and are satisfied that a refund is required. After inspecting the goods, we will inform you of whether you have the right to refund of the amounts paid. The refund (excluding delivery charges) will be paid as soon as possible and, in all cases, within 30 days of our confirmation of the refund.
Please note your purchase may differ slightly from the image you see on the website, and there may be minor irregularities. For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens. Please carefully read the product description and follow the size chart and other guides mentioned along with each item before placing the order. If your piece is damaged or incorrect, please send us a photo and request an exchange within 14 days of receipt of the item to jewelsnamami@gmail.com
Your right to return or exchange shall apply if the products that are returned are in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging, instructions and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt that you received when the product was delivered.
This policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
